Terms of service

1. Who we are

GrabAName is a product of Scalestreams, Avondowns Court, 7–9 Alma Vale Rd, Clifton, Bristol BS8 2HL, United Kingdom. You can contact us at hello@grabaname.com. Administrative contact: Jonathan Rees. These terms govern your use of the GrabAName website, Grab Reports, Targeted Grab and the acquisition service.

2. What GrabAName is — and is not

Grab Reports and Targeted Grab assessments are model-based strategic advice about which domains a business should consider owning. Scores, priorities, valuations and acquisition estimates are published as ranges with confidence and are informational only. They are not financial, legal or investment advice, and no acquisition outcome, price or timescale is guaranteed.

3. Buying a name from us

We sell domain names. Some we already own; those are shown on our site with our price. Others we source: we acquire a name and then sell it to you.

3.1 We act as principal, not as your agent

We do not act on your behalf, we do not represent you in a negotiation, and we do not charge a brokerage commission on top of a seller’s price. When we source a name, we buy it and sell it to you at our own price.

3.2 Enquiries

You can ask us about any domain name using Targeted Grab. Enquiring is free and places you under no obligation.

We will establish whether the name is:

• Aftermarket — advertised for sale on a public marketplace; or
• Off-market — not advertised for sale, held by an owner who has not listed it.

Which it turns out to be affects how long it takes and what we can promise. We will tell you which applies. Any budget you share is used to guide what we pursue and the terms we agree; it never changes the strategic advice in your report.

3.3 Quotes

If we can obtain the name, we will give you a single all-in price. That price is what you pay us for the name. It is not itemised, and it includes our margin and the transaction costs we expect to incur.

A quote:

• is valid for the period stated in it, and lapses automatically after that;
• is a price, not a reservation. Until you have paid and we have bought the name, it remains available to others, and a publicly listed name can be bought by anyone at any time;
• may be withdrawn if the name is sold elsewhere, the owner withdraws, or the circumstances we relied on change. If that happens before you pay, nothing is owed by either of us. If it happens after you pay, clause 3.5 applies.

If we cannot obtain the name, or cannot obtain it at a price we are willing to quote, we will tell you. We are not obliged to quote, and an owner may decline to sell at any price.

3.4 Payment

You pay in full when you accept the quote. There is no deposit and no fee for enquiring.

• Direct payment is our default route. Payment details are given with the quote.
• Escrow.com is available on any purchase, at any price, at your request. Escrow fees are stated in the quote.
• Where direct payment is used we may offer a discount reflecting the transaction costs we save.

We buy the name after your payment has cleared. We do not commit to a purchase before that.

3.5 Delivery, and what happens if we cannot deliver

Once we own the name, we transfer it to an account you nominate at a registrar that can receive it. Transfer times depend on the registrars involved and on the seller; we will tell you what to expect.

If we do not deliver the name, we refund everything you have paid us, in full. That applies however the failure arises — the owner withdraws, the name sells elsewhere, a transfer cannot be completed. Refunds are made by the route you paid by, within 14 days of us telling you the purchase has failed.

Our liability in connection with a purchase is limited to the amount you have paid us for that name. We are not liable for indirect or consequential loss, including loss of profit, business or opportunity. Nothing in these terms limits liability that cannot lawfully be limited.

3.6 The brand concept included with a held name

Where a name we hold is shown with a logo and a website concept, and its page says the concept is included and designed with you after the sale, this is what that includes, at no extra charge, once the name has transferred to you:

• Files: the logo as SVG and as PNG (1586 × 992, on a transparent background and on white); the brand concept sheet (colours with their values, type, and the signage, card or packaging mockup) as PDF and PNG; the website concept as a PNG at 1586 × 992. Delivered as one download link by email.
• Format: the concept shown on the page is the starting point. Where a name carries more than one concept you choose one. The files are originals we produced; no third-party stock imagery is licensed to you.
• One revision round: within 14 days of delivery you may ask for one round of changes to the logo, the colours and the type. Revised files follow within 5 working days. A new concept, a change of name or further rounds are separate work, quoted before we start.
• Turnaround: first delivery within 10 working days of the name’s transfer completing.

The concept is not a trademark clearance, a registered design, a built website or hosting. The website concept is an image of a possible site, not code.

3.7 What we do not promise

• We do not promise that any particular name can be obtained. Owners are free to refuse.
• We do not promise a timescale for an off-market approach. Owners may take weeks to reply, or never reply.
• We do not advise you on trade marks. You are responsible for satisfying yourself that your use of a name does not infringe anyone’s rights.
• Our valuations and reports are analysis, not a guarantee of value, resale price or business outcome.

3.8 Best price guarantee

This applies only to names advertised for sale with a fixed “buy now” price on GoDaddy/Afternic, Sedo, Dan/Atom or Namecheap at the time you enquire.

If we quote you for such a name, our all-in price will be lower than that advertised price. If we cannot beat it, we will not quote — we will tell you so, and we will issue you a $500 credit against any GrabAName-owned name on our site.

The guarantee is resolved before you pay anything.

Excluded: offer-only and “make an offer” listings; auctions; instalment, lease or finance figures; bundles of more than one name; listings that are not live and available at the time we check; listings controlled by you or by a business connected to you; and names we already own.

The credit: usable against any GrabAName-owned name shown on our site, including names already showing a direct discount. It cannot be used against a bespoke price offered to you directly. It is not cash, cannot be exchanged for cash and cannot be transferred. One credit per business, including connected businesses. It expires 12 months after issue.

We may change, suspend or withdraw this guarantee at any time. Quotes already given and credits already issued are not affected.

3.9 General

Prices are shown in US dollars unless stated otherwise. Where a price is converted, the rate at the time of the transaction applies.

If you are buying as a business, the consumer cancellation rights that apply to distance selling do not apply to this contract. If you are buying as a consumer, your statutory rights are unaffected by anything in these terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

We may update these terms. The version in force is the one published when you accepted your quote.

4. Your account

Sign-in is passwordless via your email address. You are responsible for keeping access to that mailbox secure. We may suspend accounts used unlawfully or abusively.

5. Acceptable use

Do not scrape, resell or systematically extract report output; do not use the service to infringe third-party rights, including trade marks; do not attempt to access another customer’s data.

6. Liability

Nothing in these terms excludes liability that cannot be excluded under the law of England and Wales. Otherwise our liability in connection with a name is limited to the amount you have paid us for that name, and we are not liable for indirect or consequential loss, including loss of profit, business or opportunity. We are not liable for decisions you take in reliance on model output.

7. Changes and governing law

We may update these terms; material changes will be notified to account holders. These terms are governed by the law of England and Wales.

8. Administrative contact

Administrative contact: Jonathan Rees, Scalestreams, Avondowns Court, 7–9 Alma Vale Rd, Clifton, Bristol BS8 2HL.